FAQ

COMPANY HOURS:  

Monday - Thursday                                    7:00am - 4:00pm

Friday                                                             7:00am - 1:00pm

WHOLESALE ONLY:  Panhandle Growers, Inc. is a wholesale only (to the trade) tree farm.  You will be required to show proof of a business status that is in the landscape, nursery, or construction trade.  We also sell directly to municipalities.  Please be aware that we do not sell to the public or businesses that are not in the trade.

DEPOSITS:  Orders with a request date over 60 days will require at least a 25% non-refundable deposit.  Deposits will be forfeited on cancelled orders and an additional deposit may be required on any order delayed beyond the original expected ship date.  The deposit on account will be applied to the final shipment of the order.

DELIVERY:  For an additional cost, Panhandle Growers can arrange shipping in our local market.  Plant material is delivered to the jobsite but it is the responsibility of the buyer to arrange equipment and personnel for unloading the truck.  Freight must be arranged by the buyer if the delivery address is outside our local market.  Delivery and shipment are the responsibility of the buyer. Risk or loss passes to the buyer once the plant material is loaded for shipment.  Any damage or loss occurring during shipment is the risk and responsibility of the buyer.  Additional shipping costs may arise if trucks are not unloaded within the freight companies allotted time frame.

CUSTOMER PICKUP:  Customer pickup is welcomed.  We request that you call at least 24 hours in advance to schedule your pickup.  You must arrive at least 1 hour before closing time so that we have ample time to load your material.

FARM VISITS:  Customers are encouraged to tour our farm.  So that we are able to provide you with the best experience, we request that you schedule all visits in advance.  

CLAIMS:  Although we go to great lengths to assure the authenticity of the varieties cultivated, we cannot be responsible for conditions beyond our control.  We give no expressed or implied warranty except that the plants are true to name.  If any nursery stock proves to be untrue to the variety under which it was sold, we will replace the stock at our nursery or refund up to the invoiced amount.

We can never have enough nature - Henry David Thoreau